Frequently asked questions
When do I pay for my order?
Full payment is taken at the time you place your order. Financing options are available through our website with ShopPay.
What is the turnaround time for my order?
Our current lead time for production is 45 days or less. This does not include shipping, though we work to coordinate delivery while your order is in final production to minimize the wait time.
How do you ship the grill?
The El Bandido is shipped via our private partner carriers on full truckloads. Each grill will come fully assembled and ready to use. Drivers are required to deliver your order, unassisted, and place on your driveway or garage, out of the way of traffic. Our products are not shipped using LTL freight carriers or box trucks.
Can I add or request features, or customization?
You will find all available options listed on our website. Though we do not offer customizations, our customer care office is happy to answer any questions or concerns you may have.